Terms of service

CHC Solutions Direct, Inc. – Terms of Service
Effective Date: December 2025

1. Overview

This website is operated by CHC Solutions Direct, Inc., doing business as CHC Direct (“CHC Solutions Direct, Inc., doing business as CHC Direct,” “we,” “us,” or “our”). By visiting our site or purchasing products from us, you agree to be bound by the following Terms of Service (“Terms”), which govern your use of this website and all services offered through it. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

We reserve the right to update, change, or replace any part of these Terms at any time by posting an updated version on this page. Your continued use of the site constitutes acceptance of such changes. Our store is hosted on Shopify Inc., which provides the online e-commerce platform that enables us to sell our products and services to you.

2. Eligibility and Age Restriction

By agreeing to these Terms, you confirm that you are at least 18 years old and legally capable of entering into binding agreements. Our website and products are intended solely for adult use and may not be accessed or purchased by minors.

3. Healthcare Product and Compliance Notice

Products sold on this website are intended for consumer and professional use as labeled. Unless explicitly stated, CHC Solutions Direct, Inc. does not manufacture medical devices or provide medical advice. Products and statements on this site have not been evaluated by the Food and Drug Administration (“FDA”) and are not intended to diagnose, treat, cure, or prevent any disease. Always follow product directions and consult your healthcare provider before use.

4. Medical Device and Labeling Disclaimer

Certain items may qualify as medical devices or Class I exempt products under FDA regulations. Product labeling and descriptions are based on manufacturer-provided information. CHC Solutions Direct, Inc. does not independently verify or warrant manufacturer claims beyond what is provided on product packaging or labeling.

5. Online Store Terms

You agree not to use our products for any unlawful or unauthorized purpose and to comply with all applicable federal, state, and local laws. A breach of these Terms may result in immediate termination of service. We reserve the right to refuse or cancel any order at our discretion.

6. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information on this site is inaccurate, incomplete, or not current. Product and content information is provided for general reference only and should not be the sole basis for decision-making. Historical information is for reference and may not reflect current offerings.

7. Modifications to Service and Prices

Prices and availability of products are subject to change without notice. We reserve the right to modify, suspend, or discontinue any product or service at any time. We are not liable for any modification, price change, or discontinuance.

8. Products, Returns, and Refunds

Certain products may be available exclusively online through our website and may have limited quantities. Returns and exchanges are governed by our Refund Policy, available at [Insert Hyperlink]. Medical, perishable, or hygienic items may not be returnable unless defective or damaged upon receipt.

9. Billing and Account Information

You agree to provide current, complete, and accurate billing and account information. We reserve the right to cancel or limit orders placed under the same customer account, credit card, or billing address if fraudulent or reseller activity is suspected.

10. Personal Information and Privacy

Your submission of personal information through this site is governed by our Privacy Policy, available at this link. CHC Solutions Direct, Inc. is not a covered entity or business associate under HIPAA but protects all personal data in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA).

11. Accessibility Commitment

CHC Solutions Direct, Inc. is committed to providing a website accessible to all individuals, including those with disabilities. If you encounter any accessibility barriers, please contact us at support@chcdirect.com.

12. Prohibited Uses

You may not use this website or its content for any unlawful purpose, to solicit others to engage in unlawful acts, or to violate any laws, regulations, or third-party rights. Uploading malicious code, scraping data, or interfering with site functionality is strictly prohibited.

13. Disclaimers and Limitation of Liability

The Service and all products provided through it are offered “as is” and “as available” without warranties of any kind, express or implied. CHC Solutions Direct, Inc. does not warrant uninterrupted or error-free operation. To the fullest extent permitted by law, CHC Solutions Direct, Inc. disclaims all liability for damages of any kind arising from your use of the Service or any products, including indirect, incidental, or consequential damages.

Some states do not allow limitations on implied warranties; in such cases, these limitations may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless CHC Solutions Direct, Inc., its affiliates, officers, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms or violation of any law or third-party rights.

15. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any disputes shall be resolved through binding arbitration conducted in Allegheny County, Pennsylvania, under the rules of the American Arbitration Association. You waive any right to a jury trial.

16. Export and Sanctions Compliance

You agree not to use or purchase products from CHC Solutions Direct, Inc. in violation of U.S. export control or sanctions laws. Products may not be resold or exported to prohibited regions or entities.

17. Entire Agreement

These Terms, along with our Privacy Policy, Refund Policy, and any other posted policies, constitute the entire agreement between you and CHC Solutions Direct, Inc. and supersede all prior agreements or understandings. Any ambiguities shall not be construed against the drafting party.

18. Contact Information

CHC Solutions Direct, Inc.
162 Industry Drive, Pittsburgh, PA 15275
Email: support@chcsolutions.com
Phone: 1.888.524.2463