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Support Center

Helping individuals, caregivers, and families feel confident in everyday care with dependable guidance, helpful resources and support for selecting and managing medical supplies at home.

Contact Us

Have questions or need assistance? Please email or call us. Our business address also been provided for your reference.

1-888-524-2463

162 Industry Drive,
Pittsburgh, PA 15275
United States

Support

From order status to product guidance, our experienced support center is here to guide you every step of the way.

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Refund Policy

Not what you expected? Learn about our return policy and procedures.

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Insurance & Payment

We don’t accept insurance, but we make paying for your care simple and transparent.

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Terms of Service

Everything you need to know about using our site and services, all in one place.

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Shipping Policy

Understanding shipping costs and timelines.

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Subscription Policy

Need to cancel or pause your subscription? We make it easy to manage your plan.

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Account & Set-Up

Create an account to place your first order, set up a subscription, and access your order history anytime.

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Most frequently asked questions

We know navigating care can come with a lot of questions - and we’re here to make things easier. Find answers to the most common questions we receive, all in one convenient spot.

View All FAQs
How do I track my order?

Once your order ships, you’ll receive a tracking link via email. You can also refer to your order confirmation email for updates.

Can I update or cancel an order after it’s placed?

We aim to process orders quickly for timely delivery. If your order hasn’t been fulfilled yet, please reach out through our chat, phone number, or email as soon as possible and we’ll do our best to accommodate.

How do I pause or cancel a subscription?

You can manage your subscription directly through the link included in your confirmation email. From there, you can skip a delivery, change frequency, or cancel anytime.