Privacy policy

CHC Direct Privacy Policy

Last Updated: December 2025

Overview

Protecting your personal information is our priority. This Privacy Policy applies to www.chcdirect.com and CHC Solutions Direct, Inc. (“CHC Direct”) and governs how we collect, use, and protect personal information for our U.S. customers.

By using our website, you agree to the practices described in this Policy. This Policy complies with applicable U.S. federal and state privacy laws and reflects CHC Direct’s commitment to transparency and responsible data handling.

Collection of Your Personal Information

To provide you with products and services, CHC Direct may collect personal information such as your name, mailing address, email address, and phone number.

If you purchase CHC Direct products, we also collect billing and payment information (such as credit or debit card details) to complete your transaction securely. We do not collect personal information unless you voluntarily provide it—for example, when creating an account, making a purchase, contacting customer service, or subscribing to communications.

CHC Direct is not a covered entity or business associate under the Health Insurance Portability and Accountability Act (HIPAA). However, some information related to your product use may relate to your health. We handle such data with heightened confidentiality and never share or sell it for marketing without your consent.
We do not collect or use any sensitive personal information beyond what is necessary to fulfill transactions and comply with applicable laws.

Use of Your Personal Information

CHC Direct uses your personal information to process orders, deliver services, communicate with you about your purchases, and provide customer support.
We may also send you information about new products, promotions, or services in compliance with email marketing laws. You may opt out of marketing communications at any time by selecting “Unsubscribe” in our messages.

Sharing Information with Third Parties

CHC Direct does not sell, rent, or lease customer information to third parties. We may share limited data with trusted service providers (such as shipping carriers, payment processors, and analytics vendors) who assist in fulfilling your orders and improving our operations. These partners are contractually required to maintain the confidentiality and security of your information.

Certain data sharing for analytics or targeted advertising may be considered “sharing” under the California Privacy Rights Act (CPRA). You may opt out of this sharing at any time by emailing support@chcdirect.com with the subject line “Opt-Out Request”.

Automatically Collected Information and Cookies

Our website, powered by Shopify, automatically collects technical data such as your IP address, browser type, device identifiers, and pages visited. This data helps maintain site functionality and improve user experience.

We use cookies, web beacons, and analytics tools to understand how visitors use our site and to deliver a personalized shopping experience. You can manage or disable cookies in your browser settings.

State Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information, including the right to access, correct, delete, or opt out of the sale or sharing of your data. To exercise these rights, contact us at support@chcdirect.com.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations (such as tax and warranty requirements), resolve disputes, and enforce agreements. Once retention is no longer necessary, data is securely deleted or anonymized.

Security of Your Personal Information

We protect personal information through administrative, technical, and physical safeguards. Transactions on our site are secured through TLS (Transport Layer Security) encryption, provided automatically by Shopify. Payment information is processed in compliance with PCI DSS standards, and sensitive data is never stored directly on our servers.

While no online transmission is completely secure, we maintain reasonable and industry‑standard measures to reduce the risks of unauthorized access, use, or disclosure.

Accessibility

CHC Direct is committed to ensuring that our website and this Privacy Policy are accessible to all individuals, including those with disabilities. If you need this Policy in an alternative format, please contact support@chcdirect.com.

Children Under Thirteen

CHC Direct does not knowingly collect information from children under 13. If you are under 13, please do not use our website without the consent of a parent or guardian.
Changes to this Policy

CHC Direct may update this Policy periodically. We will notify users by posting a revised version on our website with a new effective date.

Contact Information

For privacy-related inquiries or to exercise your rights, please contact:

CHC Solutions Direct Incorporated
162 Industry Drive
Pittsburgh, PA 15275
Email: support@chcdirect.com
Phone: 1-888-524-2463