Refund policy

CHC Direct, Inc. Return Policy

Updated December 2025

1. Our Commitment & General Return Policy

At CHC Direct, we want you to be completely satisfied with your purchase. If you need to return a product, we are here to help.

We offer a 30-day return policy for most products. Some products are non-returnable, and this will be noted on the product listing.

If 30 days have passed since your purchase, we cannot offer you a return or refund.

For all eligible returns, we will issue you a 100% refund. You will be responsible for return shipping charges. 

2. Eligibility and Product Condition

To be eligible for a return, your item must meet the following criteria:

• Time Limit: The return request must be initiated within 30 days of the original purchase date
• Condition: The item must be unused, unworn, or in the same condition that you received it
• Packaging: The item must be returned in its original, undamaged packaging with all original seals intact
  

We reserve the right to inspect the returned product and deny a return if it does not meet these conditions.

3. How to Initiate a Return

To start the return process, please contact our Customer Service team via chat, emailing support@chcdirect.com, or calling 1.888.524.2463.

4. Defective Items

If you receive a product that is defective, please contact us immediately so we can assess the issue and make it right. Please contact our Customer Service team via chat, emailing support@chcdirect.com or calling 1.888.524.2463.